Refund and Returns Policy

Shipping policy

Who we are

Our website address is: https://garbaps.com.

Company name: HONGKONG XINLONGHUI NETWORKCO.,LIMITED

Company Address: UNIT 506,BEVERLEY COMMERCIALCENTRE,87-105CHATHAM ROADSOUTH,TSIM SHA TSUI.KL

Email Address: info@garbaps.com

SHIPPING POLICY

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Tracking information is provided via email once the order has shipped.

Confirmation

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 1-3 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 5-10 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

Shipping Terms

The following terms applies when there has been a delay in shipment due to following terms:

If you failed to receive the shipment due to one of the following situations than you must pay any additionally occurred charges:

  • You provided an incorrect Postal or Zip Code
  • Incorrect shipping address provided, or the provided address do not exist.
  • Consignee is absent when the shipping company deliver the package.
  • Provided Telephone Number might be used by the shipping company or us but we failed to get through.

1. In any or all of the cases above, the shipping company should usually informs you that they visit your address to deliver a package but you were unavailable. The Shipping Company also usually inform you about how you can retrieve the package. The shipping company may also provide the time they will hold the package for you (Usually 7 days) before it gets sent back to the sender (Us).
2. The above situations and processes and policy adopted by the shipping company are beyond our control and we do not take responsibility should the above act(s) not take place. Any additional charges made by the shipping company for any reason must be paid by you to retrieve your package.
3. If the package remains undelivered due to an intervention of legal authority or death in family, a photocopy of supporting documents as a proof is required in order for us to provide full or partial refund.
4. If the package is delivered to you and you refuse to sign when the package reach the door without a reasonable reason, the package will get sent back to us immediately. any incurred charges by us will be taken out of your order